Reference

Terms That Shape Your Account

These Terms & Conditions set the rules for your account, your payment actions, and the way we confirm who is using the profile.

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How to Reach Us About Terms

If a clause feels unclear, tell us the section number, your account email, and the action you were trying to take. Our team handles Terms & Conditions questions through live chat, WhatsApp, and email from 09:00-23:00 WIB. We can confirm whether the issue is about account access, payment matching, or a change request, and we keep the thread tied to your ticket so you do not repeat yourself.

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Live Chat

Use live chat when you need the fastest read on a clause. We can check the account step, the device you used, and the request type before we answer, so the reply stays specific to your case.

WhatsApp

Send the section number and your registered email on WhatsApp if you want a written record. We use that thread for terms questions, change requests, and access checks during 09:00-23:00 WIB.

Email

Email works well when you need to attach a receipt, a screen capture, or a change request. We reply with the clause name, the next step, and any extra check we need from you.

DATA AND ACCESS

How We Handle Your Records

We keep your terms-related records only for account control, dispute handling, and payment checks.

Data Handling

We use the details you give at sign-up and during account checks to confirm identity, match payment activity, and answer term disputes. We do not ask for extra fields unless your request needs them.

Cookies

Our cookies remember your login state, language choice, and recent device so you do not repeat the same steps on every page load. You can clear them in your browser, but some sessions will sign out.

Account Security

We expect you to keep your password private and to sign out after use on shared phones or desktop devices. If we spot unusual logins, we may pause access until you confirm the request.

Retention

We keep support logs, payment checks, and access records only as long as needed for the terms, dispute handling, and local legal duties. After that period, they are archived or deleted from active use.

Change Requests

To request a correction, send your registered email, the field you want changed, and a short reason. If the request touches identity, payment, or access, we may ask for a fresh check.

Contact Path

For any data or terms request, contact the same support channel you used for your account. That keeps the thread linked to your profile and helps us answer without asking you to repeat details.

Common Questions About Terms

These answers focus on the parts you are most likely to check before opening an account: what the terms cover, how local law changes access, how we treat account changes, and where to send a request. If your question is about a specific payment rail, device, or login event, use your registered email so we can match the right record and reply with the right clause.

They cover account creation, login use, payment checks, content access, support requests, and closure of the profile. We also explain what happens when local law changes what can be opened or kept active.

Access depends on local law and is available only where local law permits. If your location or device setting suggests a restricted region, we may block the request or ask you to confirm your details.

We check DANA, OVO, GoPay, and QRIS activity so the payment source matches the account name and request. That helps us reduce mistaken credits, disputed entries, and delayed account actions.

Send your registered email, the exact field, and the reason for the change. If the request affects identity, payment, or login access, we may ask for a fresh verification step before updating it.

We keep only the records needed for account control, support, dispute handling, and legal duties. Cookies help with session state, and older logs move to archive or get removed when the retention period ends.

Contact live chat, WhatsApp, or email with the clause name and your account email. That lets us pull the right record, explain the decision, and tell you the next available step.

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