Reference

Legal Terms for Your Account

We keep legal requests tied to the account you opened, and we only act where local law permits.

DANAOVOGoPayQRIS

Jurisdiction, Records, and Access

capcusjp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We handle legal requests on a jurisdiction-first basis. If your location falls outside local law, we do not process the request and explain why in the same thread. When you ask for access, correction, deletion, or account closure, we match it against the name, phone number,

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and login tied to your account. If a wallet trail helps confirm ownership, we may ask for your DANA, OVO, GoPay, or QRIS record. We keep the case on one thread so the record stays aligned before any change is made.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

How to Reach Us

For legal requests, we keep the contact path short: in-account chat, email, and the help form. Send the request from the account you want us to change, and include the same phone number or wallet trail you used on deposit if it helps us match records faster. Our team reads these cases every day from 09:00-23:00 WIB, and we reply in the same thread so you can track the status.

Team online

Live chat

Open chat from the account menu when you need a data correction, access check, or closure request. We keep the case in one thread and read it every day from 09:00-23:00 WIB.

Email

Send the request to our inbox with your registered name, phone number, and the wallet rail on file. If DANA, OVO, GoPay, or QRIS helped confirm the account, mention that in the subject.

Help form

Use the form from the account area if you need to ask for record correction or data removal. We tie the case to your login and answer after we match the details against our records.

DATA AND ACCESS

Data, Cookies, and Security

This page explains how we handle legal data inside the account flow. We keep only the fields needed for identity checks, record matching, and case history, and we use cookie data mainly…

Data handling

We separate legal records from game activity and only use the details needed to handle your request. If we need to confirm ownership, we ask for the registered phone number and one matching wallet trail.

Cookie controls

Cookie settings stay limited to session checks and page behaviour. On a new Android phone, iPhone Safari, or desktop browser, a fresh code can appear before we accept a sensitive change.

Device security

For account security, we expect you to keep your login private and to ask us right away if a device is lost. We can freeze access while we verify the request through the same thread.

Retention window

We keep request logs and account history only for the time needed to resolve the case and meet local duties. When a record reaches its close, we stop using it for routine support.

Change requests

If you want a change, send it from the account menu or by email from the registered address. State the exact field you want changed, and we will reply with the next step.

Case handoff

When a case needs escalation, we move it to a senior support agent and keep the original thread open. That lets you track the request without repeating the same details in a new chat.

Common Legal Questions We Get

These questions cover access, record changes, and who can ask on your behalf. We answer from the account you opened, and we only move a case forward where local law permits. If your request depends on a device change, a wallet trail, or a corrected phone number, keep the same thread open so our team can finish it without asking you to start again.

Send it from live chat or the help form, then state the exact field you want changed. We verify the case against your registered name, phone number, and the wallet trail tied to the account.

We only act where local law permits. If your location falls outside that scope, we will not process the request and we will tell you which part of the case cannot move forward.

We usually ask for your registered name, phone number, device type, and one matching payment trail such as DANA, OVO, GoPay, or QRIS. That keeps the check tied to the right account.

Yes. The same thread works on Android, iPhone, and desktop, but a new device or browser can trigger a fresh code check. Keep the case open until our team replies with the next step.

We keep account and request records only as long as we need them for verification, dispute handling, and legal duties. When a record can be changed or removed, we apply the change after the check is complete.

Use live chat for time-sensitive changes and email if you want a written trail. Start from the account you want updated, and tell us whether the request came after a phone or device change.

Legal Terms for Your Account

How to Reach Us

Live chat

Email

Help form

Data, Cookies, and Security

Data handling

Cookie controls

Device security

Retention window

Change requests

Case handoff

Common Legal Questions We Get

01 How do I request a data correction?

02 Can you process my request outside Indonesia?

03 What do you need to confirm my account?

04 Can I send a legal request from my phone?

05 How long do you keep account records?

06 Which contact path should I use for changes?

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